FAQs

If you want to cancel an item from an order that hasn’t been shipped yet, use the Live Chat to let us know. It’s also possible to send an e-mail to cs@juscyclingusa.com, but be advised that it can take around one workday to process your request. For quick changes, it’s usually best to call.

Generally speaking, the online store is your best option, since it allows your order to be processed and shipped as quickly as possible. Our detailed item pages give you all the information you need, such as sizing, compatibility, availability and much more. You can also double-check your address and payment information before sending your order. That way, errors and delays can be minimized or avoided entirely.

Online orders can be paid via bank transfer, credit card, Amazon Pay or PayPal. For telephone orders, payment via credit card is not possible, due to safety reasons.

We do not send a separate notification when your return has arrived here. You will however be notified once your return has been processed.

Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.

Please contact us if what you have received does not match your order. We will initiate the return of the item and exchange it for the correct part.
You can contact our customer service via Live Chat, or send us an e-mail to cs@juscyclingusa.com.